FAQs

Shipping & Returns

When will my order ship?

3M Crochet retail orders are processed and shipped within 3-7 days.

International Shipping

  • We offer standard and expedited shipping options for all orders.
  • Shipping times will vary depending on your location and the shipping service selected.
  • Shipping costs are calculated at checkout. Duties & taxes are not included in the shipping cost. Customers are responsible to pay for all duties & taxes.

WE ARE NOT LIABLE FOR PACKAGES ONCE THEY ARE SHIPPED.

All orders will be fulfilled and sent to the address provided in your original order.

If there is a mistake in the address, please contact us as soon as possible.

What is the return policy?

Full-priced orders may be returned within 7 days of the delivery date for a full refund or store credit. To submit a request for a return, email info@3mcrochet.com. Once the return request is approved, the item(s) must be sent back within 7 days. We do not provide international shipping labels, customers are responsible for covering shipping costs.

Returned item(s) are subject to a $10 restocking fee that will be deducted from the refund. The refund will be processed once the item(s) are received in their original condition.

ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.

What is your exchange policy?

We do not currently offer exchanges on international orders.

Still have questions?

We will happily discuss the further details with you via email at info@3mcrochet.com.

Sizing and Care

How do I know my size?

To correctly measure your head and for more sizing information, please head over to our sizing page

How do I care for my handmade products?

Spot clean or hand wash with mild soap in cold water and lay flat to dry.

When cared for correctly, our delicate yet durable products are desgined to withstand the test of time.